Heart of the Trial
Welcome to a podcast delving into the personal narratives within the clinical research industry. Through candid interviews, we'll learn about the personal journeys and motivations of individuals who have chosen this profession. What I like to call 'their why'.
My aim is to spotlight the often overlooked heroes of clinical trials, showcasing their passion and dedication that extends beyond the spotlight of 'big Pharma.' These conversations will illuminate the heartfelt narratives of those driving advancements in medical research.
This podcast is not just for industry insiders; it's for everyone curious about the human side of healthcare. Beyond the industry's negative reputation, we'll shed light on the dedicated professionals behind clinical trials.
Join us as we uncover the heart and passion of those working tirelessly behind the scenes in clinical research. Welcome to Heart of the Trial!
Heart of the Trial
Season 2, Episode 9: Inside the Trial and Behind the Tech with Jen Arters
When you've been both behind the system and in the trial yourself, you build solutions with empathy—and urgency.
In this episode, Suzanne chats with Jen Arters, a systems strategist, clinical operations consultant, and three-time clinical trial participant. Jen shares her unique perspective on trial management—from building medical writing macros and managing TMF systems, to sitting on the patient side of the screen logging symptoms and food diaries.
Together, they dive into:
- What it’s really like participating in three different trials for celiac disease
- How tech and empathy intersect in digital transformation
- Why trial integration and system interoperability should be an industry-wide priority
- The role of user access management and validation in today’s sponsor environment
- Her passion for making systems smarter and easier for the humans who use them
📘 About the Guest
Jen Arters is an empathetic, results-driven leader with a deep commitment to patient-centered innovation in clinical systems management. With a strong foundation in both Life Sciences and IT, she specializes in clinical application implementation, validation, digital transformation, and process optimization.
Known for her resilience, precision, and ability to lead large-scale initiatives under pressure, Jen delivers system-agnostic solutions that improve operational efficiency across organizations. She’s also a skilled collaborator and strategic connector—bridging the gap between clinical teams and technology to drive successful data migration strategies, encourage digital adoption, and promote excellence across the clinical trial ecosystem.
📍 Connect with Jen Arters
LinkedIn: https://www.linkedin.com/in/jenarters/
Email: j.arters@hotmail.com
📞 Connect with Suzanne:
- Website: https://www.iceconsultingllc.com/home
- LinkedIn: https://www.linkedin.com/in/turnersuzannem/
💌 Feedback and Questions:
- Email Suzanne at podcast@iceconsultingllc.com
🎙️ Tune in and get to know the passionate professional behind Heart of the Trial!